Thank you for using Camping.se. With Camping.se, we want to offer you as a user the opportunity to discover the whole of Sweden through the best booking and information portal possible. Camping.se offers bookings in Sweden in three languages, complete campsite information, reviews from several independent sources and personal service. Here you can book cottages, campsites and many youth hostels. The whole of Sweden awaits you!
These general terms and conditions (‘Terms and Conditions’) apply between you (‘you’) and SCR Swedish Camping with organisation registration number 716408-5602 (‘we’ or ‘us’), the operator of the booking portal www.camping.se (the ‘Portal’). We act as the intermediary for accommodation and are not responsible for fulfilling the service. The agreement for the actual provision of the accommodation is concluded between you and the lessor concerned (‘Service Provider’). In addition to these terms and conditions for the use of the Portal, the Service Provider’s booking terms and conditions apply to the accommodation. In connection with the campsites that can be booked, there is information about the booking terms and conditions that apply and whether the booking is made directly to the Service Provider or conveyed via the Portal.
Who is responsible?
The campsite or cottage establishment with which you have booked accommodation or other products/services is responsible for your booking. Any complaints about your booking should therefore be reported to the campsite or cottage establishment with which you have booked. Contact details for the booked campsite or cottage establishment are shown on your booking confirmation.
The Portal is the responsibility of SCR Swedish Camping, Box 5079, 402 22 Göteborg, Sweden, telephone +46 (0)771-117 117, email: [email protected], org. reg. no. 716408-5602.
Description of the service
Through the Portal, we offer an Internet-based platform on which Service Providers can advertise, market and sell their services, and visitors to the Portal can discover, search, compare and make a booking, purchase or payment. By using the Portal (i.e. by making a booking), you enter into an (legally binding) agreement with the Service Provider you booked with or purchased a product or service from (according to the situation). After you have made your booking, we will only act as an intermediary between you and the Service Provider. We will transfer the relevant details of your booking to the Service Provider concerned and send you a confirmation by email on behalf of the Service Provider.
Conclusion of the agreement
The booking will be binding when you receive an email confirmation of your booking from us. You will receive a written confirmation of your booking. The booking confirmation contains important information about your booking. Check that the content of the booking confirmation corresponds with what you have booked. If you find any errors in the confirmation, you must inform us as soon as possible.
When you make a booking, you also accept and agree to the Service Provider’s rules for payment, cancellation and no-show, as well as the Service Provider’s other terms and conditions that apply to your booking. The general cancellation rules and no-show terms for each Service Provider are available to read on the Service Provider’s own pages on the Portal during the booking process when they should be agreed to, as well as in the email confirmation. Please note that some prices, fees and offers cannot be cancelled, refunded or changed.
Right of withdrawal
The right of withdrawal according to the Act on Distance Contracts and Door-to-Door Selling (2005: 59) excludes agreements on accommodation or leisure activities and you can thereby not withdraw from a rental agreement for tent, caravan or motorhome pitches.
Age limit for booking To book/enter an agreement with us you must be 18 years or over. For group bookings, at least two persons must be aged 18 or over, unless a higher age limit is stated when booking. A single parent staying with several children, however, is exempt from this requirement. In case of doubt, please check what applies at the campsite concerned. ID may be required on arrival. Compliance with the age limit is a requirement for access to the pitch. By agreeing to these terms and conditions, you guarantee that you are over 18 years of age.
Responsibility
We only act as the intermediary for accommodation. Accommodation is provided by the Service Provider shown in the booking confirmation. We are therefore not responsible for fulfilling the agreement. We disclaim liability for any errors in the booking that arise at www.camping.se due to circumstances beyond our control.
Star ratings and guest reviews
The Service Provider’s star ratings and guest reviews shown on the Portal are not determined by us. They are determined either by a third-party provider or by the Service Provider itself. We do not impose formal obligations on star ratings and do not check them.
Provider presentations
We are not responsible for inaccuracies in the information material, which consists of descriptive texts, pictures, facilities, location information and bookable objects. The Service Providers present their offerings through the Portal and are responsible for ensuring that they are presented correctly.
Complaints
We act solely as intermediaries and are not party to the agreement between the supplier and you. Any complaints about errors or deficiencies in the agreed service should therefore be made directly to the supplier.
Guest service
If you have any questions and need help, please contact us via [email protected] or by telephone on +46 (0)771-117 117.
Disputes
If we cannot agree, you may use one of the following dispute resolution bodies, among others: Visita Disciplinary Board of Responsibilities, which is the industry’s own complaints board. We will comply with the recommendations of the Disciplinary Board. The National Board for Consumer Disputes (see address below). The National Board for Consumer Disputes is an approved dispute resolution body under the Law on Alternative Dispute Resolution. We will comply with the recommendations of the National Board for Consumer Disputes. Alternatively, you can turn to the European Commission’s online dispute resolution platform: http://ec.europa.eu/odr. We do not undertake to participate in dispute resolution procedures other than those of the National Board for Consumer Disputes and Visita Disciplinary Board of Responsibilities but will take a stand on any requests in the event of a dispute. You are also free to take the dispute to a general court.
Address for National Board for Consumer Disputes: Allmänna reklamationsnämnden, Box 174, SE-101 23 Stockholm, Sweden, www.arn.se
Personal data
We are responsible for processing the personal data that you provide in connection with bookings of pitches (such as name, address and phone number). We will process the personal data in order to administer the booking and payment and otherwise fulfil our obligations and to safeguard rights under the agreements entered with you. The data may be disclosed to debt collection companies, authority/court for recovery, and determination of and compliance with your obligations under the agreement. You have the right, once a year free of charge after a written request, to look at what data have been registered, how these are used and from where the data have been collected, and to obtain information about any recipients to which the data have been disclosed. You have the right, at any time, to request correction of any amended or incorrect data. If you give your active consent, we may use the personal data for marketing our business.